Effective date:June 1, 2025. These Rental Terms & Conditions ("Terms") govern rentals of strollers and related accessories from Harmony Stroller Rentals.
1. Definitions
In this agreement, "Customer," "Client," or "You" refers to the person or entity renting equipment from Harmony Stroller Rentals. "Harmony Stroller Rentals," "We," or "Us" refers to Harmony Stroller Rentals, including its agents and representatives. "Products," "Items," or "Equipment" means rental strollers, accessories, and related goods we provide. We do not rent scooters or mobility ECVs; these Terms apply to stroller and accessory rentals only.
2. Agreement to terms
By placing an order or renting from Harmony Stroller Rentals, you agree to these Terms. If you do not agree, do not complete your reservation or rental.
3. Reservation and payment of rental fees
- Payment for your rental is due at the time of booking unless we agree otherwise in writing. You may pay using the methods offered at checkout (e.g., card via our payment processor, Square).
- We will confirm your reservation by email, typically within 24 hours. If you do not receive confirmation, contact us immediately at +1 386 456 7543 (call or text) or admin@harmonystrollerrentals.com.
- Accuracy of reservation. Review your confirmation carefully. Report errors right away to avoid delivery or pickup delays and possible additional fees.
- Prices. Published prices are accurate when posted but may change without notice. Once you complete payment, your reservation price is guaranteed for that rental period unless you change the order. Add-ons requested after booking are charged at then-current rates.
- Payment authorization. By reserving, you authorize Harmony Stroller Rentals to charge or adjust amounts as needed for fees, refunds, or credits related to your reservation, as described in these Terms and at checkout.
- Product variation. Colors and styles may vary from website photos; substitutions of comparable models may apply when necessary.
4. Delivery, possession, and usage
You select delivery and pickup locations in the Greater Orlando area (including Kissimmee, Clermont, Davenport, Winter Garden, and similar), subject to our service area and approval. We deliver and retrieve items at the agreed location and windows. Equipment cannot be delivered to or retrieved directly inside theme parks unless we explicitly agree otherwise; transfers are between approved hotels, resorts, vacation homes, or other agreed meeting points.
Weather-related issues
- If weather temporarily prevents delivery or pickup, we will attempt to reschedule as soon as conditions improve or authorities allow.
- You must keep rental items secure until a new pickup can be arranged. We may allow continued use without extra daily rental charges during documented weather delays we cause; specifics are case-by-case.
- If we give advance notice that weather may affect timing, scheduled windows may shift. Refunds for unused rental time due to weather are not guaranteed unless required by law or stated in writing by us.
Mid-rental transfers
Transfers between hotels or resorts may be available on request, subject to availability. A $40 one-way mid-rental transfer fee may apply. Additional trips (e.g., day-visit drop-off and later return to the original location) may incur an extra $15 when approved in advance. All transfer fees require prior approval. Fees requested after booking are charged at current rates once you approve them.
Your responsibilities
Secure rented items when not in use (e.g., hotel room, locked vehicle). You are responsible for the equipment from delivery or handoff until we retrieve it or you return it as agreed.
Late or missed delivery / pickup
If you miss a scheduled window or the location is unclear, contact us immediately at +1 386 456 7543. If you do not appear at the scheduled time and place and we receive no text, email, or call, a $15 redelivery fee may apply.
5. Returns, extensions, and late pickup
More time? To extend on the return day, contact us before your scheduled return. Extensions need at least 24 hours' notice when possible, are subject to availability, and may require additional fees and additional protection purchase if you had optional coverage. Day-rate examples when approved: $15 per day for double strollers, $10 per day for single strollers (or part of a day), unless your order states otherwise.
Early returns are not prorated; there are no partial refunds for returning early unless we agree in writing.
Resort and vacation-home returns: Have the stroller accessible at the agreed time and place. At Disney and similar resorts, you may meet our team at the scheduled return location. Late or missed meets may be rescheduled at our discretion. Some resorts allow contactless returns; we will advise after booking if yours qualifies.
Late pickup (scheduled handoff): If you are more than one (1) hour late without our prior agreement, we may charge $30.
6. Before you return
Please check compartments and pockets for personal items before return. While we inspect returns, Harmony Stroller Rentals is not responsible for belongings left behind. Thank you for helping us keep gear clean and ready for the next family.
7. Replacement requests during rental
- Replacement fee: A $15 fee may apply for swap logistics, cleaning, and transport.
- We may waive the fee as a courtesy (e.g., fit issues for taller children), at our discretion.
- Replacements are subject to availability and must be coordinated in advance. We will work with you on time and location (e.g., your resort or an agreed meeting point).
8. Damage, loss, or theft
You are responsible for equipment from delivery/handoff until return or pickup. Loss, damage, or failure to return within 48 hours after the rental period without contact may result in charges up to full replacement value.
- Missing parts or accessories (straps, rain covers, adapters, baskets, add-ons, etc.) may incur repair or replacement charges.
- Excessive cleaning: Returns with unusual dirt, food, gum, heavy stains, or similar may incur a cleaning fee up to $50.
- Replacement values vary by model; strollers may be valued up to approximately $1,000 depending on the unit, as determined by us in good faith.
- Report damage, malfunction, or theft immediately to +1 386 456 7543.
9. Saved payment method (checkout)
By completing checkout, you authorize Harmony Stroller Rentals to use your payment method through our processor (e.g., Square) for your reservation and for authorized follow-on charges, such as: add-ons after booking, extensions, replacement or damage charges, late return or cleaning fees, and other amounts described at checkout or in these Terms. We will communicate before charging material amounts beyond your original order when practicable.
10. Optional damage & theft protection ($30 fee; $600 cap)
We offer optional protection for peace of mind. It must be purchased before the rental exchange (handoff/delivery) for the covered unit. The flat fee is $30 per covered rental unit when selected at checkout (subject to change; your order summary controls).
Coverage cap. For eligible claims per covered unit, protection applies to qualifying repair or replacement costs up to $600. If assessed loss or damage is $600 or less, you are not responsible for that portion of repair/replacement under the plan (you still pay the $30 fee). If assessed cost exceeds $600, you pay only the amount over $600, plus the protection fee. Exclusions below apply. If you decline protection, you may owe the full repair or replacement cost for significant damage or loss, as we reasonably determine.
Generally covered (eligible claims)
- Theft or loss while used with reasonable care, after a good-faith effort to locate the item, subject to verification.
- Accidental damage during normal, manufacturer-appropriate use.
- Included accessories damaged during intended use (e.g., rain cover, cup holder), when part of the rental.
Not covered (examples)
- Intentional loss, gross negligence, or leaving equipment unattended in clearly unsafe locations.
- Misuse, exceeding weight limits, removing parts, rough handling, or use on surfaces or in conditions the manufacturer warns against.
- Modifications (tape, stickers, pins, etc.) that damage finishes—may incur cleaning or replacement fees.
- Failure to retrieve from bell services or early abandonment without notice, where the property disposes of or loses the item—you may be responsible for full replacement.
If equipment is lost or stolen, retrace your steps, ask venue staff for help, then call or text +1 386 456 7543 immediately so we can assist.
AirTag or similar (when offered): Not insurance—location aid only. If provided with protection, return it with the stroller; lost devices may incur a replacement fee. Without protection, theft or loss remains your financial responsibility per these Terms.
11. Cancellation policy
- 24+ hours before start: Cancellations at least 24 hours before the scheduled rental start are eligible for a full refund of rental fees paid, minus non-refundable payment-processor or platform fees if applicable.
- Within 24 hours: Cancellations or no-shows within 24 hours of the scheduled start may be subject to a 50% charge of the original rental cost, in addition to any third-party fees we cannot recover.
12. Limitation of liability & risk
We strive to provide safe, reliable equipment. To the fullest extent permitted by law, Harmony Stroller Rentals is not liable for indirect, incidental, special, or consequential damages. You assume risks of use and agree to defend and hold harmless Harmony Stroller Rentals and its team from claims arising from your use or misuse of the equipment, except where prohibited by law.
You are responsible for complying with venue rules, traffic laws, and local regulations. We are not liable for issues caused by your non-compliance, and you agree to indemnify us against related third-party claims to the extent allowed by law.
We may refuse or cancel a reservation before delivery at our discretion; if we do, we will refund amounts paid for unfulfilled service where appropriate.
Governing law. These Terms are governed by Florida law. Legal actions must be brought in Orange County, Florida, unless law requires otherwise. You are responsible for your own legal costs unless a statute or final court order says otherwise.
13. Privacy
We use personal information you provide to process reservations, communicate about your rental, and improve service. We do not sell your personal information or share it for unrelated third-party marketing. We protect data using reasonable technical and organizational measures and comply with applicable privacy laws (including, where relevant, GDPR and CCPA). Our website may use cookies; continued use constitutes consent to cookie use as described in our policies.
14. Changes to these Terms
Harmony Stroller Rentals may update these Terms at any time. The version on our website at the time you complete checkout (or the effective date on your confirmation) applies to your order.
15. Contact
Questions: call or text +1 386 456 7543 or email admin@harmonystrollerrentals.com.
These Terms are for convenience and do not replace legal advice. Harmony Stroller Rentals may update these Terms; the version you accept at checkout governs your rental.