Frequently asked questions

Still stuck? Call or text +1 386 456 7543 or message us.

How does delivery and pickup work?

We deliver to your hotel, resort, or vacation rental during the window you select. Return pickup is scheduled the same way—just have the gear ready in the lobby or front door area unless we agree otherwise.

What’s included with the rental?

Every rental includes cleaned gear, a quick demo at delivery, and complimentary accessories appropriate to the model (e.g., parent console, rain cover where applicable).

Can I cancel or change dates?

Yes—see our cancellation policy in your confirmation email. Contact us as early as possible for changes so we can adjust routing and inventory.

Do you offer a damage waiver?

Optional damage and theft protection can be added at checkout for a flat fee. Details appear before you pay.

How does the $30 damage protection work, and what does the $600 limit mean?

The optional protection is a flat $30 per rental unit when you add it at checkout (fee subject to change—your order summary is what applies). For eligible damage or loss on a covered unit, we cap our waiver/protection at up to $600 of repair or replacement cost per covered unit. If the assessed cost is $600 or less, you are not responsible for that repair/replacement cost beyond what the plan covers (you still pay the $30 add-on). If the assessed cost is more than $600, you pay only the amount over $600. Without this add-on, you may owe the full cost for significant damage or loss, as described in our terms. AirTags are not a substitute for protection. For exclusions, timing (must be added before handoff), and theft rules, read the insurance section of our rental terms.